Privacy Policy

Last Updated: March 20, 2026

This Privacy Policy explains how A&G Plumbing and Drain collects, uses, and protects information from people who use this website or contact our business.

In this policy, "A&G Plumbing and Drain," "we," "us," and "our" include A&G Rooter Services, Inc. and A & G Plumbing and Drain Service.

What This Policy Covers

This policy applies to information collected through:

• this website
• online contact forms
• service request forms
• estimate request forms
• phone calls, text messages, and emails
• other service-related communications with our business

This policy does not cover third-party websites, tools, maps, payment processors, social media platforms, analytics providers, or other outside services. Those services may have their own privacy policies.

Information We Collect

We may collect information you provide to us. We may also collect limited technical information when you use the website.

Information You Provide

• name
• email address
• phone number
• service address
• billing address, if needed
• details about your plumbing issue or requested service
• appointment preferences
• photos, documents, videos, or files you choose to send
• records of your communications with us

Information Collected Automatically

• IP address
• browser and device type
• operating system
• pages viewed
• time spent on the website
• referral source
• approximate geographic region
• date and time of visits

Cookies and Similar Tools

The website may use cookies and similar tools for website function, security, performance, and analytics.

These tools help us understand website traffic and improve the user experience. You may be able to manage cookies through your browser settings. Some website features may not work as intended if cookies are disabled.

How We Use Information

We may use collected information to:

• respond to inquiries and service requests
• schedule, confirm, or reschedule appointments
• communicate about estimates, service status, follow-up, and billing
• provide customer support
• maintain customer and business records
• improve website content, function, and performance
• review website traffic and business trends
• protect against fraud, spam, misuse, and unauthorized access
• enforce our Terms of Use and legal rights
• meet legal, tax, insurance, accounting, and recordkeeping duties

Communications

If you contact us by form, phone, text, or email, we may reply using the contact information you provide.

Messages may relate to your inquiry, estimate, appointment, service status, follow-up, billing, or other customer service matters. Message and data rates may apply for text messages.

You may ask us to stop non-essential communications. We may still contact you about active appointments, open service matters, completed work, billing, payments, or other transactional matters as allowed by law.

How We Share Information

We do not sell your personal information for monetary compensation. We may share information only when needed for business, legal, or operational reasons.

Service Providers and Vendors

We may share information with providers that help us run the website and business. These may include hosting, analytics, contact form, email, scheduling, security, maintenance, and technical support providers.

Legal Compliance and Protection

We may disclose information when we believe it is needed to comply with law, respond to legal process, protect rights and safety, prevent fraud, or address security issues.

Business Transfers

If our business is involved in a merger, sale, restructuring, or similar event, information may be transferred as part of that event, subject to applicable law.

Data Retention

We may keep information as long as reasonably needed for business, legal, tax, insurance, accounting, recordkeeping, dispute, and enforcement purposes.

Data Security

We use reasonable safeguards to help protect information from unauthorized access, use, alteration, disclosure, or destruction.

No website, server, email system, text platform, or electronic storage system is fully secure. We cannot guarantee absolute security for information sent to us or stored by us.

Your Rights and Choices

Depending on your location and applicable law, you may have rights related to information we maintain about you. These may include the right to:

• request access to certain information
• request correction of inaccurate information
• request deletion of certain information
• ask us to limit certain uses of your information
• opt out of certain communications
• ask how your information is used

We may need to verify your identity before responding. We may also deny or limit requests when allowed or required by law.

Third-Party Services and Links

The website may link to or use third-party services, tools, maps, review platforms, analytics providers, communication services, or social media platforms.

We do not control those third parties. Your use of a third-party service is governed by that service's own terms and privacy policy.

Children's Privacy

This website and our services are not directed to children under 18. We do not knowingly collect personal information from children under 18 through the website.

Sensitive Information

Please do not submit highly sensitive personal information through the website, unsecured email, or text unless we specifically request it for a service-related purpose.

Examples include Social Security numbers, government identification numbers, medical information, and highly sensitive financial information.

Geographic Scope

This website is intended for users located in or seeking services in areas served by A&G Plumbing and Drain. If you use the website from another location, you are responsible for following any local laws that apply.

Policy Updates

We may update this Privacy Policy at any time. Changes become effective when posted on this page with a revised "Last Updated" date.

Contact Information

If you have privacy questions or want to submit a privacy-related request, please contact us:

• A&G Plumbing and Drain
• Including A&G Rooter Services, Inc. and A & G Plumbing and Drain Service
• Phone: (770) 627-4421
• Email: Office@AGRooterservice.com
• Address: 2501 E Piedmont Rd, STE #143, Marietta, GA 30062